Privacy policy
Shenence respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Shenence collects, uses, stores, processes, and shares your information when you visit shenence.com, create an account, place an order, communicate with us, participate in a promotion, or otherwise use our products, website, and related services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Definitions
For this Privacy Policy:
· "Shenence," "we," "us" or "our" refers to Shenence, the operator of shenence.com.
· "Website" refers to shenence.com and its related pages.
· "Services" refers to our website, online store, products, customer support, marketing communications and other services provided by Shenence.
· "Personal Information" means information that identifies you or can reasonably be connected to you.
· "Service Provider" means a company or individual that processes information or provides services on our behalf.
· "You" or "your" refers to any person who visits, accesses or uses our website or services.
2. Information We Collect
The type of information we collect depends on how you interact with Shenence.
2.1 Information You Provide Directly
We may collect information that you provide when you:
· Place an order
· Create or manage an account
· Subscribe to marketing communications
· Contact customer support
· Submit a review, comment or inquiry
· Participate in a campaign, survey, contest or promotion
· Communicate with us by phone, email, SMS, WhatsApp, social media or another channel
This information may include:
· Full name
· Email address
· Phone number
· Billing address
· Shipping and delivery address
· City, district, area, postal code or other location information
· Account username and password
· Products ordered or requested
· Order history
· Payment method
· Payment confirmation and transaction reference
· Return, refund, replacement or cancellation information
· Messages, reviews, feedback and customer-support communications
· Marketing preferences
· Any other information you voluntarily provide
You may voluntarily provide information about your hair or scalp concerns when contacting us. Please do not provide medical records, account passwords, financial credentials, national identification documents or other highly sensitive information unless we specifically request it through an appropriate and secure process.
2.2 Order and Transaction Information
When you purchase or attempt to purchase a product, we may collect:
· Products viewed, selected or purchased
· Cart and checkout activity
· Order number
· Order value
· Discount or promotional code
· Payment status
· Cash-on-delivery status
· Delivery and courier information
· Return, refund, exchange or cancellation details
· Previous transactions with Shenence
2.3 Payment Information
Shopify, banks, mobile financial service providers, card networks or other third-party payment gateways may process payments.
Depending on your selected payment method, these providers may collect:
· Cardholder name
· Card number
· Card expiry information
· Mobile financial service account information
· Bank or transaction details
· Payment verification information
Shenence generally does not directly store your complete payment card information. Payment providers process this information according to their own privacy policies and security procedures.
2.4 Information Collected Automatically
When you visit or use our website, certain information may be collected automatically, including:
· Internet Protocol address
· Browser type and version
· Device type
· Device identifiers
· Operating system
· Internet service provider
· Referring website or advertisement
· Pages and products viewed
· Links and buttons clicked
· Search activity
· Cart and checkout activity
· Time and date of visits
· Time spent on pages
· Approximate location based on your IP address
· Website performance and diagnostic information
· Advertising and campaign attribution information
3. Cookies and Similar Technologies
We use cookies, pixels, tags, scripts, local storage and similar technologies to operate and improve our website.
These technologies may be used for the following purposes:
Essential Cookies
These cookies are required for basic website functions such as:
· Maintaining your shopping cart
· Completing checkout
· Keeping your account secure
· Remembering your session
· Preventing fraudulent activity
Preference Cookies
These cookies help remember information such as your account, language, region and shopping preferences.
Analytics Cookies
These cookies help us understand:
· How visitors use the website
· Which pages and products are popular
· Where visitors come from
· Whether website features are working properly
· How we can improve the shopping experience
Advertising Cookies and Pixels
We may use advertising and measurement technologies provided by platforms such as Google, Meta and similar service providers.
These technologies may help us:
· Measure advertising performance
· Understand whether an advertisement resulted in an order
· Show relevant advertisements
· Create advertising audiences
· Reconnect with visitors who viewed products or left items in their cart
· Control advertising frequency
· Improve marketing campaigns
You may control or block cookies through your browser settings and, where available, through the website's cookie controls. Blocking certain cookies may affect some website features.
4. Sources of Personal Information
We may collect personal information from:
· You directly
· Your device or browser
· Shopify and its related services
· Payment processors
· Delivery and courier partners
· Customer-support providers
· Marketing and advertising platforms
· Analytics providers
· Social media platforms
· Referral and affiliate partners
· Business partners
· Fraud-prevention and security providers
· Publicly available sources, where permitted by Law
5. How We Use Your Information
We may use personal information for the following purposes:
5.1 Processing and Fulfilling Orders
We use your information to:
· Receive and process orders
· Verify order details
· Confirm payments
· Contact you regarding an order
· Pack and dispatch products
· Arrange delivery
· Provide delivery updates
· Process cash-on-delivery orders
· Handle cancellations, returns, refunds, replacements or exchanges
· Maintain transaction and accounting records
5.2 Managing Your Account
We may use your information to:
· Create and maintain your account
· Authenticate your identity
· Save your preferences
· Display your order history
· Protect your account
· Help you reset your password
5.3 Customer Support and Communication
We may contact you by phone, email, SMS, WhatsApp, social media or another available communication channel to:
· Verify an order
· Answer questions
· Resolve delivery or payment issues
· Provide product information
· Respond to complaints
· Process returns or refunds
· Provide important service or policy updates
· Follow up on an incomplete order or abandoned checkout, where permitted
5.4 Marketing and Advertising
Subject to applicable Law and your communication preferences, we may use your inLawmation to:
· Send information about products, offers and promotions
· Inform you about new products
· Provide discount codes
· Show advertisements on other websites and platforms
· Measure campaign performance
· Create customized or similar advertising audiences
· Recommend products based on your interests or previous activity
You may opt out of promotional email or SMS communications at any time. Opting out of promotional messages will not prevent us from sending necessary communications regarding your account, order, payment or delivery.
5.5 Improving Our Business and Services
We may use information to:
· Analyze website traffic
· Understand customer interests
· Improve website design and performance
· Develop or improve products
· Forecast demand and manage inventory
· Measure customer satisfaction
· Evaluate advertising effectiveness
· Train customer-service personnel
· Identify technical problems
· Improve fraud-prevention procedures
· Create aggregated or de-identified business reports
5.6 Security and Fraud Prevention
We may use your information to:
· Verify orders and customer identity
· Detect suspicious transactions
· Prevent fraudulent or unauthorized activity
· Protect customer accounts
· Secure our website and systems
· Investigate misuse of our services
· Enforce our Terms of Service and other policies
5.7 Legal and Regulatory Purposes
We may process or retain information when necessary to:
· Comply with applicable laws and regulations
· Meet accounting, tax and recordkeeping requirements
· Respond to lawful requests from government authorities
· Establish, exercise or defend legal claims
· Investigate possible violations of Law
· Protect the rights, safety and property of SheLawce, our customers or others
6. Legal Grounds for Processing
Where required by applicable Law, we process personal information on one or more of the following grounds:
· Your consent
· Performance of a contract with you
· Taking steps requested by you before entering into a contract
· Compliance with legal obligations
· Protection of legitimate business interests
· Prevention of fraud and misuse
· Protection of the rights and safety of customers and others
· Other lawful grounds permitted under applicable laws
Where processing is based on consent, you may withdraw your consent. Withdrawal will not affect processing that took place before your consent was withdrawn.
7. How We Share Personal Information
We may share personal information only when reasonably necessary for legitimate business, service or legal purposes.
7.1 Shopify
Our online store is hosted and supported by Shopify. Shopify may collect and process information relating to your use of our website, account, cart, checkout and transactions.
Information may be processed by Shopify and its service providers in countries outside Bangladesh. Shopify's use of information is governed by its own privacy policies.
7.2 Courier and Delivery Partners
We may share necessary delivery information with courier and logistics providers, including:
· Your name
· Phone number
· Delivery address
· Order number
· Package information
· Order value
· Cash-on-delivery amount and status
· Delivery instructions
Courier providers may contact you to confirm or complete delivery.
7.3 Payment Providers
We may share transaction-related information with:
· Banks
· Card networks
· Payment gateways
· Mobile financial service providers
· Fraud-prevention providers
· Payment-verification partners
These providers process information according to their own privacy policies and security requirements.
7.4 Marketing and Analytics Providers
We may share online identifiers, website activity, transaction events and advertising information with analytics and advertising providers such as Google, Meta and similar platforms.
This information may be used to:
· Measure advertisements
· Attribute orders to campaigns
· Generate reports
· Improve campaign targeting
· Display relevant advertising
· Create custom or similar audiences
We do not sell customer contact lists to third parties for money. However, certain advertising technologies may receive limited identifiers and activity information for measurement or personalized advertising.
7.5 Other Service Providers
We may share information with providers that support:
· Website hosting
· Cloud storage
· Customer service
· Call-centre operations
· Email and SMS communication
· WhatsApp communication
· Order management
· Inventory management
· Accounting
· Data analysis
· Website security
· Fraud detection
· Product review management
· Technical support
These providers are permitted to use information only as necessary to perform services for us or as otherwise permitted by Law.
7.6 Legal Disclosure
We may disclose information where we reasonably believe disclosure is necessary to:
· Comply with a legal obligation
· Respond to a court order or valid government request
· Investigate fraud or illegal activity
· Enforce our agreements and policies
· Protect Shenence's rights or property
· Protect the safety of customers, employees or the public
· Defend against legal liability
7.7 Business Transfers
If Shenence is involved in a merger, restructuring, financing, acquisition, sale of assets or transfer of business ownership, personal information may be transferred as part of that transaction.
Where required, we will provide appropriate notice before your personal information becomes subject to a materially different privacy policy.
8. International Data Transfers
Some of our service providers, including Shopify, analytics platforms, advertising platforms and cloud-service providers, may process or store information outside Bangladesh.
Privacy and data-protection laws in those countries may differ from the laws of Bangladesh.
Where required, we will take reasonable steps to ensure that international transfers are made using appropriate safeguards and in accordance with applicable Law.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
· Whether you maintain an account
· Whether an order or transaction remains active
· Customer-service requirements
· Delivery, return, warranty or dispute periods
· Fraud-prevention needs
· Accounting, tax and legal obligations
· Consent and marketing preferences
· The nature and sensitivity of the information
· Applicable limitation periods
Some information may be retained after an account or order is completed where necessary to comply with legal obligations, resolve disputes, prevent fraud or enforce agreements.
When information is no longer reasonably required, we may delete, anonymize or securely dispose of it.
10. Security of Your Information
We use reasonable administrative, technical and organizational measures intended to protect personal information from:
· Unauthorized access
· Loss
· Misuse
· Alteration
· Disclosure
· Destruction
These measures may include access controls, restricted staff access, secure platforms, password protection, monitoring and other security procedures.
However, no website, database, internet transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your account password and should not share your login or verification information with anyone.
Where required by Law, we will take appropriate steps to respond to a personal data breach and notify affected individuals or relevant authorities.
11. Your Rights and Choices
Depending on applicable Law and the circumstances, you may have the right to:
· Law Request information about how we process your personal information
· Request access to personal information we hold about you
· Request correction of inaccurate or incomplete information
· Request deletion of eligible personal information
· Withdraw consent
· Object to or restrict certain processing
· Request a copy of certain personal information
· Opt out of promotional communications
· Request closure of your account
· Submit a complaint regarding our use of your information
These rights may not be absolute. We may retain or continue processing certain information where required or permitted by Law, including for legal, accounting, fraud-prevention, security or dispute-resolution purposes.
We may need to verify your identity before completing a request. We may also request additional information to help us identify the relevant records.
12. Deleting Your Personal Information
You may request deletion of eligible personal information by contacting us using the details in the Contact Us section.
Your request should include:
· Your full name
· The phone number or email used for your account or order
· Relevant order details, where applicable
· A clear description of the information you want deleted
We may contact you to verify your identity before completing the request.
We may be unable to delete certain information where retention is necessary to:
· Complete an active order
· Process a return or refund
· Comply with legal or tax requirements
· Prevent or investigate fraud
· Resolve a dispute
· Enforce an agreement
· Protect legal rights
We will respond to valid requests within a reasonable period and in accordance with applicable Law.
13. Marketing Preferences
You may stop receiving promotional communications by:
· Using the unsubscribe option in promotional emails
· Following opt-out instructions in SMS messages
· Adjusting available account preferences
· Contacting Shenence directly
Even after opting out of marketing, you may continue to receive important non-promotional communications relating to:
· Orders
· Payments
· Deliveries
· Returns
· Refunds
· Account security
· Customer-support requests
· Policy or service changes
14. Third-Party Websites and Services
Our website may include links to third-party websites, social media platforms, payment services or other external services.
Shenence does not control and is not responsible for the privacy, security, content or practices of third-party websites and services.
We encourage you to review the privacy policy of any third-party service before providing personal information.
15. Social Media and Public Content
When you communicate with us through social media, comment on a public post, submit a public review or share publicly visible content, that information may be visible to other users.
Please avoid posting personal, confidential or sensitive information in public areas.
With your permission or where otherwise legally permitted, we may use reviews, photographs, videos, feedback or testimonials for promotional and business purposes.
16. Children's Privacy
Our website and services are intended for adults and are not directed toward children under the age of 18.
We do not knowingly collect personal information directly from children without appropriate consent from a parent or legal guardian.
If you believe that a child has provided personal information to Shenence, please get in touch with us so that we can review and, where appropriate, delete the information.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
· Our services
· Our business practices
· Technology
· Service providers
· Legal or regulatory requirements
The updated version will be published on this page with a revised "Last updated" date.
Material changes may also be communicated through the website, email or another appropriate method where required by Law.
Your continued use of the website after an updated PrLawcy Policy is published means that you acknowledge the revised policy.
18. Governing Law
This Privacy Policy will be interpreted in accordance with the applicable laws of Bangladesh, including applicable privacy, consumer-protection, electronic-commerce and personal-data-protection requirements.
19. Contact Us
For questions, privacy requests, corrections, deletion requests or complaints regarding this Privacy Policy, please contact:
Shenence
Email: shenence@gmail.com
Address:
Concord Lily Heights
House # 08, Road # 16 (Old 27), Dhanmondi,
Dhaka 1212, Bangladesh
Please write "Privacy Request" in the subject line when contacting us regarding your personal information.